Frequently Asked Questions
Everything you need to know about your Jolly Merch order.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn apparel with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How should I care for my Jolly Merch apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, and tumble drying on low heat or hanging to dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes upon arrival.